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    Troubleshooting the Connection to a Source
    Published Mar 29, 2022

      Troubleshooting the Connection to a Source

      Table of Contents

      • 1 Version Mismatch
      • 2 SSL Mismatch
      • 3 Unable to Connect

      This section describes what to do if the connection to a source cannot be established.

      Version Mismatch

      The version of the VirtaMove Source Agent does not match the version of V-Maestro. To fix this issue, re-install the VirtaMove Source Agent by one of the following methods:

      • Manually

      • Forcing a re-install of the Source Agent

      For information, see Installing Source Agents ManuallyPreview or Installing Source Agents Remotely Using V-MaestroPreview.

      SSL Mismatch

      Check that the SSL key for the source matches the key that V-Maestro is using to establish the connection.

      Unable to Connect

      • Port 9665 must be open to connect to the VirtaMove Source Agent on the source machine.

      • Check that your network firewall settings allow the connection.

      • Check that a Source Agent is running on the source.

       

      {"serverDuration": 12, "requestCorrelationId": "d1595d18c2fe406ab04f94eca5862821"}